Thank you for choosing to shop with Sunshine Packaging. We strive to provide you with the best products and services. This Refund Policy outlines the terms and conditions governing refunds for purchases made through our website. Please read this policy carefully before making a purchase.

1. Returns and Refunds

1.1 Eligibility for Refunds

We accept refund requests for eligible products within [number] days from the date of purchase. To be eligible for a refund, the following conditions must be met:

• The product is unused, undamaged, and in its original packaging.
• The request for a refund is made within the specified timeframe.
• The refund request is accompanied by the original proof of purchase.

1.2 Non-Refundable Items

Certain items are non-refundable. These include:

• Customized or personalized products made specifically to your requirements.
• Perishable or consumable items.
• Products that have been used, damaged, or altered after purchase.

1.3 Return Process

To initiate a refund, please follow these steps:

• Contact our customer support team within the specified timeframe to request a refund.
• Provide the necessary details, including the order number, product information, and reason for the refund.
• Wait for further instructions from our customer support team regarding the return process.
• Return the eligible product to us, adhering to the instructions provided by our customer support team.

1.4 Refund Processing

Upon receiving the returned product and verifying its eligibility for a refund, we will process the refund within [number] business days. The refund will be issued in the original form of payment used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

2. Exchanges

We currently do not offer direct exchanges for products. If you wish to exchange a product for a different one, please follow the return process as outlined in Section 1 and place a new order for the desired product on our website.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include providing a replacement product or issuing a refund.

4. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help and will be happy to assist you.

Please note that this Refund Policy is subject to change without prior notice. The revised policy will be posted on our website and will be effective as of the date specified in the updated policy.

Please consult the Chinese version of the Refund Policy for any discrepancies or conflicts between the English and Chinese versions. In case of any discrepancies, the Chinese version shall prevail.